Executive Coach & Organizational Restructuring Advisor · Coaching Clients Worldwide

Executive coaching that builds stronger managers and smarter org structures

Grant Garris is an executive coach with 27+ years leading global support, customer success, and operations teams for SaaS and HRIS/HCM companies. Delivered virtually by video call, his coaching reaches leadership teams anywhere in the world who need to coach their managers, restructure departments, and scale operations without losing customer trust.

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Grant Garris, executive coach for managers and department restructuring
27+
Years of Executive Leadership
900+
Employees Scaled in One Org
1.2M+
Customers Served Globally
94.5%
Customer Retention Achieved

Executive Coaching Services for Businesses

Practical, experience-tested executive coaching and organizational consulting for leaders who need to develop their managers, restructure departments, or scale operations through growth.

M

Manager Coaching & Development

One-on-one and group coaching to help frontline and mid-level managers lead more effectively, raise accountability, and improve team performance.

R

Department Restructuring

Hands-on guidance for redesigning org charts, consolidating teams, and rebuilding reporting structures to match where your business is headed.

S

Scaling Through Growth

Frameworks for growing customer-facing teams from dozens to hundreds of employees without losing service quality or culture.

A

AI & Automation Adoption

Strategy for introducing AI and automation into support and operations teams to cut costs while improving customer experience.

K

KPI & SLA Governance

Building performance dashboards, SLA frameworks, and accountability structures that give leadership real visibility into operations.

C

Customer Retention Strategy

Diagnosing root causes of churn and building the operational changes needed to improve satisfaction, NPS, and renewal rates.

Executive Experience

A track record of leading global teams through growth, transformation, and turnaround.

Over nearly three decades, I've moved from the front lines of customer service into the executive suite, building and rebuilding support, success, and operations organizations at some of the best-known names in SaaS, HR technology, and consumer brands. Along the way I've scaled teams from dozens to hundreds of people, turned around underperforming service organizations, and led the kind of department restructuring that lets a business grow without losing the trust of its customers or the morale of its people.

Coca-Cola Walt Disney World UKG Paylocity Cox Enterprises NMI

What Colleagues & Clients Say

Feedback from the executives, peers, and teams Grant has led and worked alongside over a 27+ year career.

He is a true Leader with an infectious compassion for people and service. Grant takes a hands-on approach to managing his staff and leading by example. He implemented numerous processes to double our service team in size and build a second location in another state.

Angela M.
Chief HR Officer, Paylocity

Grant is the sort of leader who attracts talent and then inspires results. He will take suggestions and solutions from all corners, regardless of titles or legacy processes. No good idea is ever ignored. Fiercely devoted to his team and to his customers.

Andrew H.
Portfolio Architect, formerly direct report

Grant was one of the most visionary and talented people I have ever had the pleasure of working with. He has an innate ability to recognize opportunities in challenges and inspire those around him to think outside of the box. He is a champion for his employees.

Malynda G.
Strategic Service & Operations Executive, formerly direct report

Grant is an incredible manager who makes sure he communicates to everyone that his door is always open. He is extremely approachable and a great listener who respects others' opinions and highly encourages his team to be part of the solution.

Sandra O.
Service Delivery Manager

Grant is the consummate professional and client relationship executive. Grant takes personal responsibility to make sure every day that clients are serviced at the highest levels, and has a strong technology background which always has him thinking about automation that increases service levels.

John G.
Operating Advisor, Healthcare SaaS Revenue & GTM

Grant joined during a time when structure and new, innovative solutions were needed. He jumped right in with ideas and strategies to create a best-in-class team with the latest tools and technologies. Grant is a terrific leader, motivator, and innovator.

Tiffany D.
Director of Childhood Development

Credentials

Education

B.A. in Psychology
University of Central Florida

Certifications

Executive Coaching Certification
Project Management Professional (PMP)
Six Sigma Green Belt
Global Customer Service Certification

Affiliations

SHRM · American Payroll Association
ASTD · Toastmasters International · Langevin

Frequently Asked Questions

Common questions from leadership teams considering executive coaching with Grant Garris.

Worldwide Coaching

Yes. Coaching is delivered virtually by video call, so Grant works with executives and leadership teams worldwide regardless of time zone or location.

Industries Served

Grant primarily works with SaaS, HR-tech, and customer-facing operations organizations, but the coaching frameworks apply across industries.

What's Included

Engagements typically include one-on-one or group manager coaching, department restructuring guidance, and operational frameworks for scaling teams.

Getting Started

Schedule a consultation through the Book a Call link to discuss your team's goals and whether coaching is the right fit.

Let's strengthen your leadership team

If your managers need development or your organization needs to be restructured for what's next, let's talk about how 27+ years of executive operating experience can help.

Schedule a Consultation